Privacy Policy

This Privacy Policy governs the manner in which RentalEase Pty Ltd ("RentalEase", "we", "our", or "us") collects, uses, maintains and discloses information collected from users (each, a "User") of the www.rentalease.com.au website ("Site"). This privacy policy applies to the Site and all products and services offered by RentalEase.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but notlimited to, when Users visit our site, fill out a form, and in connection with other activities, services,features or resources we make available on our Site. Users may be asked for, as appropriate, name,email address, mailing address, phone number. Users may, however, visit our Site anonymously. Wewill collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except thatit may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

RentalEase may collect and use Users personal information for the following purposes:

To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site

We may use feedback you provide to improve our products and services.

To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices, along with security measures, to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes protection of your username, password, transaction data, and other personal details stored on our Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to third parties. We may share general, aggregated demographic information not linked to any personally identifiable details with our trusted partners, affiliates, or service providers for the purposes outlined in this policy.

Changes to This Privacy Policy

RentalEase reserves the right to update this privacy policy at any time. When changes are made, the updated date will be reflected at the bottom of this page. We encourage Users to periodically review this page to stay informed on how we are protecting the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy regularly and become aware of any updates or modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of any changes will be deemed as your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with RentalEase, please feel free to contact us:

  • RentalEase
  • General Enquiries: hello@rentalease.com.au
  • Landlord Support: landlords@rentalease.com.au
  • Tenant Support: tenants@rentalease.com.au
  • Phone: 1300 RENTLEASE (1300 736 853)
  • Office Address: Melbourne, VIC, Australia
  • Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM (AEST)
  • Website: www.rentalease.com.au
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